Blaek Return and Exchange Policy

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Thank you for choosing Blaek! We are dedicated to providing you with high-quality hijabs and excellent customer service. Please review our return and exchange policy below to ensure a smooth process if you need to exchange.

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1. Exchanges

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Eligibility:

All sales are final, we do not offer any kind of return and Refund, We are only providing exchange on the products. You may exchange items within 5 days of receiving your order if:

• The hijab is damaged.

• The color of the hijab does not match your expectations. 

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Conditions for Exchanges:

To be eligible for an exchange, the hijab must be in its original condition, unused, and with all original packaging and tags intact.

Non-Eligible Items:
Items not eligible for exchange include:

• Hijabs that have been worn or altered.

• Sale items or clearance products.​

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Exchange Process:

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1. Contact our customer service team at  +919037487485 (Whatsapp or Call) within 5 days of receiving your order.

2. Provide your order number and a description of the issue (damage or color mismatch).

3. We will guide you through the exchange process and provide you with instructions on how to return the item.

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Shipping Costs:

You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of the hijab.

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2. Damaged or Incorrect Items

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Report Issues:

If you receive a hijab that is damaged or does not match the color you ordered, please contact us within 5 days of receiving your order. We will arrange for an exchange once we verify the issue.

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3. Contact Us

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For any questions or concerns about our exchange policy, please reach out to our customer service team at

Email : info@blaekbrillo.com

Phone : +919037487485

 

Thank you for shopping with Blaek. We appreciate your business and look forward to serving you!